At Muses Cabinets. all items will be shipped standard rate Saia Shipping LTL freight and/or Fedex Freight EXCEPT for smaller orders such as replacements and or accessories only orders which we will ship via Fedex Ground / USPS dependant upon the location.. LTL Freight deliveries require the following:
- Valid Street Address (no PO boxes)
- Access for delivery standard size delivery trucks
- Valid phone number for contact in delivery
- Availability for delivery appointment scheduled with carrier (Daytime hours, Weekdays only)
- Adult signature accepting responsibility for freight condition.
Standard LTL Freight Shipments are curbside delivery. Placement of the package under the first threshold of the home (such as in a garage) is at the delivery company’s discretion. Deliveries to condo complexes or high-rise apartments will be delivered to the street entrance. Unpacking, placement of package in backyard, assembly, or packing material removal is not included. These and any other actions beyond standard delivery service are considered “white glove” delivery and are available for an additional cost.
Additional Freight Delivery Services
We are happy to offer additional delivery services to our customers for our larger items. For “white glove” delivery services not included in standard free delivery, please contact Muses Cabinets (800)806-0708 within 24 hours of ordering for a specific quote.
Hawaii, Alaska, Puerto Rico and International Shipments
We are happy to offer all of our products to those in Hawaii, Alaska, and Puerto Rico as well as around internationally. Before ordering, please contact Muses Cabinets at (800)806-0708 for shipping details.
Inspecting Freight Shipments
All shipments requiring an adult signature (LTL Freight or high value shipments) MUST be inspected before signing the Bill of Lading. By signing the Bill of Lading (BOL), the customer assumes all responsibility for the shipment and is acknowledging the shipment is in good condition and meets their expectations. Any cost associated with replacing the product damaged in shipping and signed for in good condition will be the customer’s responsibility.
If damage to the product is discovered during inspection, you have the right to REFUSE the shipment and contact Muses Cabinets at (800) 806-0708 as soon as possible to notify us. Notifying us of a damaged shipment allows us to contact the manufacturer and begin the damage shipping claim much quicker. Should damage be found during the unpacking and/or during assembly of product, please notify Muses Cabinets immediately.
If customer is unable to inspect the shipment before signing for it for any reason, the customer is to note on the BOL with their signature the following:
“UNABLE TO INSPECT BEFORE SIGNING, SHIPMENT MAY BE DAMAGED”
A digital image might be required to expedite replacement and sent to manufacturer. Any questions regarding inspecting instructions or damaged shipment can be directed to firstname.lastname@example.org or please contact us at